Resources / Testimonials / How CNWR Reclaimed Technician Time and Improved Client Experience with CyberFOX AutoElevate

How CNWR Reclaimed Technician Time and Improved Client Experience with CyberFOX AutoElevate

CNWR has supported manufacturers, veterinary clinics, accounting firms, and other businesses across the country for more than 25 years. As the team grew, repetitive admin elevation prompts started eating into technician time and causing friction for users. In this testimonial, Matt Clark, VP of Operations, shares how CyberFOX AutoElevate helped him achieve his goals of making life as easy as possible for techs and clients.

CNWR Testimonial CyberFOX AutoElevate

Customer Snapshot:
CNWR

Speaker:
Matt Clark, VP of Operations

Team Size:
~ 30

Customer Base
Nationwide, multi-industry clients including manufacturers, veterinary clinics, and accounting firms

Goal:
Reclaim technician time while improving the client experience

Product:
AutoElevate

The Challenge

Before AutoElevate

  • Software updates like QuickBooks and AutoCAD generated repeated elevation tickets
  • Technicians had to stop what they were doing to enter credentials for routine installs and updates
  • Clients grew frustrated waiting for IT to approve what seemed like simple admin-level tasks

The CyberFOX Solution

CyberFOX AutoElevate gave CNWR a practical way to save technicians’ time and stress, while improving the client experience.

Highlights: 

  • Technicians can approve elevation requests quickly without logging into every system
  • Policies can be created to automatically handle repeat install requests
  • Clients no longer have to stop work to wait on routine software updates

The Results

  • Routine admin access tickets dropped significantly. Techs could evaluate a request once, build the appropriate rule, and let it handle itself going forward.
  • No more time wasted jumping between systems and entering credentials
  • Edge-case requests can be handled instantly from the AutoElevate mobile app
  • More technician time shifted to higher-value work

Matt Clark

“AutoElevate has saved us so much time and energy as a team. I can’t imagine life without it. It’s a no-brainer.”

Matt Clark

VP of Operations
CNWR

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