Resources / Testimonials / How Tekie Geek Reduced Help Desk Noise with CyberFOX AutoElevate

How Tekie Geek Reduced Help Desk Noise with CyberFOX AutoElevate

Tekie Geek has served small to midsize businesses in Staten Island, NY, for more than 13 years. As the company scaled, routine install and update requests were flooding the help desk and slowing the team down. In this testimonial, Mike Bloomfield, President Geek, shares how CyberFOX AutoElevate helped Tekie Geek eliminate unnecessary tickets and run a more efficient, security-focused MSP.

Tekie Geek Testimonial CyberFOX AutoElevate

Customer Snapshot:
Tekie Geek

Speaker:
Mike Bloomfield, President Geek

Team Size:
17 full-time employees

Location
Staten Island, NY

Customer Base
Small and midsize businesses, typically 25 to 100 employees

Goal:
Reduce help desk noise while maintaining strong security controls

Product:
AutoElevate

The Challenge

Before AutoElevate

  • Routine software installs and updates required admin credentials
  • Users had to call the help desk for every elevation request
  • Technicians were constantly interrupted by routine requests
  • The process was not scalable as the company grew

The CyberFOX Solution

CyberFOX AutoElevate gave Tekie Geek a practical way to automate routine elevation requests while keeping admin rights tightly controlled.

Highlights: 

  • Rule creation to automatically approve trusted application updates
  • Ablity to build rules globally, by organization, or by individual device
  • Mobile app for instant approval of edge-case requests
  • Deployment pushed through existing RMM tools

The Results

  • Fewer routine tickets tied to software installs and updates
  • Improved SLA performance
  • Help desk interruptions reduced
  • More technician time focused on higher-value work

Mike Bloomfield

“AutoElevate has been an absolute win for us. It has helped us sell more business because we have a true security stack that helps clients be more efficient and secure.”

Mike Bloomfield

President Geek
Tekie Geek

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