Resources / Testimonials / How Jackson Electric Cut Constant Elevation Interruptions with CyberFOX AutoElevate

How Jackson Electric Cut Constant Elevation Interruptions with CyberFOX AutoElevate

Jackson Electric Cooperative needed a faster, easier way to lock down admin rights across their remote offices. In this testimonial, IT Administrator Timothy Henderson shares how CyberFOX AutoElevate helped his lean team dramatically cut the time they spent on elevation requests, while making the environment more secure.

Jackson Electric Cooperative CyberFOX AutoElevate Testimonial

Customer Snapshot:
Jackson Electric Cooperative

Speaker:
Timothy Henderson, IT Administrator

Industry:
Electric cooperative and ISP

Team size:
Lean internal IT team (2-3 people)

Environment:
Remote offices with limited on-site IT support

Goal:
Stop getting pulled into constant admin elevation requests

Product:
AutoElevate

The Challenge

Before AutoElevate:

  • Admin access requests required someone on the IT team to stop what they’re doing and remote into the device
  • Requests often came in when staff was busy, out of the office, or unable to connect
  • There was no formal elevation process, only manual ad hoc approvals
  • Typing admin credentials into end-user machines created unnecessary risk

The CyberFOX Solution

AutoElevate gave Jackson Electric a simple, efficient way to handle elevation requests. No remote sessions required.

Highlights: 

  • One-click approvals without having to remote into the device
  • Mobile access, so approvals can happen from anywhere
  • Clear visibility into elevation activity
  • A defined, repeatable process instead of ad hoc fixes

The Results

  • Less time spent remoting into machines just to approve admin access
  • Elevation approvals happen in seconds, even when no one’s at their desk
  • Fewer interruptions and happier users
  • Stronger security with tighter control over admin access

Timothy Henderson

“CyberFOX AutoElevate makes my life easier. I don’t have to log into devices and type in my credentials anymore. It’s easy to implement, easy to deploy, and has made our environment more secure.”

Timothy Henderson

IT Administrator
Jackson Electric Cooperative

Sign Up For a Free Trial

Try the complete solution to see for yourself how easy it is to use our privileged access management software.

Sign Up Now