Resources / Testimonials / TotalCare IT Eliminates Rule Maintenance Overload with CyberFOX AutoElevate

TotalCare IT Eliminates Rule Maintenance Overload with CyberFOX AutoElevate

TotalCare IT needed a faster, more scalable way to manage local admin rights across 60-70 MSP clients. In this testimonial, Chief Information Security Officer Nick Burrows explains how AutoElevate strengthened client security, cut hours of manual rule maintenance, and freed up his team.

TotalCare IT Testimonial CyberFOX AutoElevate

Customer Snapshot:
TotalCare IT

Speaker:
Nick Burrows, Chief Information Security Officer

Clients Supported:
60-70

Goal:
Reduce admin-rights overhead and implement efficient least-privilege security

Product:
AutoElevate

The Challenge

  • The previous tool required significant manual upkeep, consuming 25-40% of a team member’s weekly workload
  • Rule creation had to be handled individually per tenant, creating complexity and inconsistency
  • Managing 60-70 clients generated a high volume of privilege requests
  • The team needed a simpler, scalable way to enforce least privilege and streamline approvals

The CyberFOX Solution

AutoElevate gave TotalCare IT an intuitive, MSP-friendly way to remove local admin rights and streamline privilege management.

Highlights: 

  • Dramatic reduction of manual workload and administrative overhead
  • Ability to instantly review request history (daily or weekly)
  • Power to create 20 application rules in just 10 minutes
  • Centralized privilege approvals that keep users productive

The Results

  • Cut rule maintenance from hours per day to minutes per day
  • Reclaimed significant IT staff time for higher-value security work
  • Simplified privilege management across 60-70 tenants
  • Faster approvals and less reliance on ad-hoc support
  • Stronger and more consistent client security posture

Nick Burrows

“I’m not spending hours a day maintaining my solution—I’m spending minutes a day and getting so much time back to focus on other areas of the business.”

Nick Burrows

Chief Information Security Officer
TotalCare IT

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